At Rattan, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.

 

Shipping Area

United States

We currently ship to the United States only (excluding Hawaii, Puerto Rico, Guam, Alaska, American Samoa, U.S. Virgin Islands, and Northern Mariana Islands).

We do not ship to PO Boxes or APO/FPO addresses.

Note: All of our products are tax-inclusive for the 48 contiguous states. You will not be charged any additional taxes when purchasing from our online store in the United States.

Europe

We currently ship to the following European countries:

Poland, Czech Republic, Germany, Lithuania, Slovakia, Belgium, Denmark, Hungary, Italy, Luxembourg, Netherlands, Monaco, France, Austria, Greece, Finland, Estonia, Ireland, Latvia, Romania, Slovenia, Spain, Sweden, Bulgaria, Croatia, and Portugal.

We currently do not ship to certain remote territories and islands, including but not limited to:

• Spain: Canary Islands
• Other overseas territories or regions that are not covered by standard mainland delivery services.

For European orders, all applicable taxes and customs duties are included in the product price. Customers will not be charged additional import taxes or customs fees when purchasing from our European online store.

 

Shipping Charge

1. We offer FREE shipping and tax for each bike and accessory of American/Europe orders
2. Change of order

	Order cancellation	Change of address
Before Shipping	Free	Free
After Shipping	$/€180 will be charged for each bike as cancellation fee.	$/€200 will be charged for each bike for reshipping.

 

3. For returning with no quality problem, you will be responsible for arranging and paying for your own shipping costs for returning your item. For more information, please refer to our ‘Return & Refund Policy’.

 

Shipping Time

1. For pre-orders / backorders, please refer to the shipping date on the product page. For in-stock orders, we'll provide a tracking number within 1-2business days. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Rattan are estimates. Shipping times can be affected by varying customs clearance times or public holidays and couriers will limit their operation at these times. Typically, service will resume immediately after each holiday.
2. A shipping confirmation email with a tracking number will be sent to your email once the order has shipped.Any accessory that you buy together with the bike may be shipped separately, it is normal if you receive them at different time. If there is something left behind and you do not receive it after we update the tracking for 5 days, please contact us with brief description of the issue. It can take a few days to follow the order shipment before the tracking number becomes active on the courier's system. Please try again later or contact us if the information has not appeared on the courier's website.
3. Shipping time depends on the distance from the warehouse, we will indicate when there is a large number of orders.
4. Please allow5 - 7business days for your shipment to arrive at your address. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

 

Shipping Carriers

We always use FedEx and UPS for transportation. And SIGNATURE is needed when delivered by FedEx.

If you are planning to use any third-party shipping, we cannot provide ANY additional shipping information or documentation.

 

Deliver Information

1. SIGNATURE is required when delivered by FedEx.
2. If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days, and we will help you solve this. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
3. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel.
4. Please Note: We do not accept returns for accessories that are not quality problems.